Get in Touch
Let's Fix Your Tech — Starting Today
No automated menus. No waiting on hold. Reach out and you'll hear back from me — Joe — directly and promptly.
Contact Info
Reach Me Directly
Service Area
Apopka / Greater Orlando, FL
On-site throughout Central Florida • Remote support statewide
💬 What to Expect
- ✓ I respond to all messages personally — not an auto-reply
- ✓ I'll confirm I can help before asking for any payment
- ✓ Remote sessions can often happen same day
- ✓ On-site visits are scheduled based on availability
Send a Message
Fill this out and I'll get back to you typically within a few hours.
FAQ
Common Questions
Do you help home users or just businesses? ▾
Both! SubnetJoe was specifically built to serve the residential market that most IT companies ignore, alongside small and medium-sized businesses. Home users, families, and small business owners are all welcome — no project is too small.
Do you offer remote support or only on-site? ▾
Both. Many issues — software problems, Microsoft 365 configuration, account issues, security settings — can be resolved quickly via secure remote access. On-site visits are available throughout the Central Florida area for issues that require hands-on attention (hardware, network cabling, device setup, etc.).
How quickly can you help? ▾
Remote sessions can often be scheduled same day or next day. On-site visits are typically scheduled within 1–3 business days depending on availability. Monthly plan clients receive priority response times.
What's the difference between hourly and monthly plans? ▾
Hourly support is great for one-time problems or occasional help — you pay for the time I spend fixing your specific issue. Monthly plans are for clients who want ongoing support, proactive monitoring, discounted rates, and a dedicated IT resource they can rely on regularly. Monthly plan clients also get priority scheduling.
Do I need to sign a long-term contract? ▾
No long-term contracts for residential clients. Monthly home plans are month-to-month — you can cancel anytime. Business plans typically use a 3-month minimum to allow time for proper onboarding, after which they're also month-to-month.
How do I pay? ▾
I accept all major credit and debit cards, and can invoice via email through Stripe. Monthly plans are set up on automatic billing. I send a clear invoice before or after each service so you always know exactly what you're paying for.